United Way Of New York City
Our partners at the United Way of New York City help to mobilize communities to break down barriers and build opportunities that improve the lives of low-income New Yorkers for the benefit of all. The UWNYC realizes their mission by partnering with nonprofits, government agencies, and schools to provide support services and educational opportunities.
As a partner, the United Way of New York City ensures the low-income New Yorkers they serve are aware of the opportunity to have a free visit to the 9/11 Memorial Museum.
/11 Memorial + 9/11 Museum + Observatory
If you are a bunch of adults, or if your kids are old enough to manage around five hours of exploration, we highly recommend this combo.
During the guided tour, you pay your respects to the fallen heroes of the terrorist attack at the 9/11 Memorial.
Then you skip the lines to enter the 11 September Museum and explore yourself.
During the last leg, you visit One World Observatory, the highest observation deck in the world, in Freedom Tower.
Adult ticket : $109Kids ticket : $99Infant ticket : Free entry
Tip: If you are on a budget holiday but want to see all three attractions in the complex, we suggest you purchase the standard Memorial and Museum ticket and get the One World Observatory ticket separately. You will save approximately $40 for every adult.
/11 Museum & Memorial Tickets
This is the cheapest and the most popular 9/11 Museum ticket.
You get to see everything in the 9/11 Museum and also get to explore the Memorial.
While booking the ticket, you must opt for a time slot.
Adult ticket : $28Kids ticket : $17Youth ticket : $22Senior ticket : $22Infant ticket : Free entry
The guided tour of the 9/11 Museum & Memorial offers a comprehensive experience, and if you can afford it, we highly recommend it.
Considering the nature of this tourist attraction, a local New York guide can provide a personal feel to your tour.
The experience starts with a 90-minute guided walking tour of Ground Zero, including the 9/11 Memorial.
Later, you use the exclusive skip-the-line entry to get to the 9/11 Museum and explore it on your own.
Adult ticket : $69Kids ticket : $59Infant ticket : Free entry
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Best Time To Visit 9/11 Museum
The best time to visit the 9/11 Museum is as soon as it opens at between 9 am. Till 11 am, the Museum doesnt get crowded.
Irrespective of the season or day, most tourists line up to enter the Museum between noon and 3 pm.
If you cant make it in the morning, we recommend a visit anytime after 5 pm.
If you want to avoid the crowd, one of the best ways is to buy 9/11 Museum tickets online.
You can then skip the long lines at the ticketing counter and enter the Museum right away.
Some tourists prefer to skip the Museum because it requires an entry ticket.
However, most tourists end up visiting the 9/11 Memorial.
The time you will take to tour the 11 September monument depends on what you decide to explore.
Way N : Take A Guided Tour Of 9/11 Memorial And Museum
Guided tours are the best way to enjoy a place of historical and cultural significance such as the National September 11 Museum. Your tour guide will share important information about what you are seeing, and in the case of 9/11 Museum, most guides have a specific personal connection to the events.
Guided tours are obviously more expensive, but generally worth it.
The guided tours below all include 9/11 Museum tickets and a guided visit to the Memorial.
- Ground Zero 9/11 Memorial Tour & Optional 9/11 Museum Entry if you select the option inclusive of the museum tickets, this tour costs $69. It lasts between 2 and 5 hours. Your guide will walk you through the most important landmarks of the memorial, and at the end you are handed a ticket to visit the museum.
- New York: 9/11 Memorial, Ground Zero & Optional Museum Entry a similar option to the one above, it costs $89.99 but the group is much smaller, allowing only up to 10 participants.
- 9/11 Memorial and Museum private tour this is the most expensive option, but the tour is probably the best you could hope for.
For a great selection of 9/11 Memorial and Museum tours, click here.
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/11 Memorial & Museum: Things You Should Know Before Visiting Ground Zero
As humans, we experience emotion on a vast spectrum. Sometimes our feelings can be described in simple words: joy, love, pain, or sorrow. Other times, it seems as if there’s not one word in any language that could come close to describing how we feel.
On September 11, 2001, most of America stopped in its tracks. The shocking events that took place on that tragic day pulled Americansand much of the rest of the worldaway from their busy lives to feel waves of complex emotion. Many years later, the day brings the country together in a reflective moment of silence. September 11 is a day that should never, and will never, be forgotten.
The 9/11 Memorial and Museum is a tribute to the men, women, and children who lost their lives during the attacks on September 11, 2001, and February 26th, 1993. It is a physical reminder to ensure future generations understand what happened. The memorial consists of sunken twin pools set within the very foundations of the Twin Towers. The names of every person killed in the attacks are inscribed in bronze, and form the tops of the walls that encase each pool. A peaceful waterfall cascades down all four sides of the pools. The memorial has been described as deeply moving, gripping, and peaceful.
About 9/11 Tribute Museum
The 9/11 Tribute Museum, founded by the nonprofit September 11th Families’ Association, blends the informative and the emotionally honest in conveying the events and timeline of September 11, 2001, from the perspective of those who were there family members who lost loved ones, survivors, first responders, recovery workers and lower Manhattan residents. The Tribute Museum galleries contain videos, artifacts, pictures and interviews to create a moving portrait of the attack on September 11, 2001. Before looking ahead to lower Manhattan’s plans for the future, the 9/11 Tribute Museum shares a personal remembrance of the victims, the unprecedented rescue-and-recovery operations, and the tremendous spirit of generosity and support that arose after the attack.
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/11 Tribute Museum Admission
- Great overview and orientation of the city
- Once-in-a-Lifetime Experience
- Perfect for all ages and skill level
- Perfect introduction for first-time visitors
- Small-group tour
Visit: 9/11 Tribute Museum, New York City, NY 10006-2206The 9/11 Tribute Museum is a project of the September 11th Families Association which brings together those who want to learn about 9/11 with those who experienced it. The 9/11 Tribute Museum invites visitors to share personal stories of the 9/11 community: family members who lost loved ones, survivors, first responders and rescue workers, civilian volunteers, and community residents whose healing is a testament to the perseverance of the human spirit.The 9/11 Tribute Museum allows the public to personally pay tribute to 9/11 through compelling and powerful exhibits, teacher and educational resources, and programs. We collect oral histories and visitor reflections on the effect September 11th has on our world.
- Admission to the 9/11 Tribute Museum
- Entry/Admission – 9/11 Tribute Museum
- Guides required to regularly wash hands
- Regular temperature checks for staff
- Temperature checks for travelers upon arrival
- Paid stay-at-home policy for staff with symptoms
- Contactless payments for gratuities and add-ons
Terms & Conditions
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
You can present either a paper or an electronic voucher for this activity.
Local operator information
National September 11 Memorial Museum
Top choice Museum
When the twin towers of the World Trade Center toppled during the awful events of 11 September 2001, it led to years of soul-searching about what would be an appropriate memorial to replace these lost landmarks. Eventually, New York City opted for subtlety and dignity, and the end result was this humbling museum in Lower Manhattan & the Financial District, flanked by the sombre reflective pools of the adjacent National September 11 Memorial, creating a moving homage to those lost in the tragedy.
Incorporating parts of the site devastated by the collapsing skyscrapers, and remnants of the towers themselves, the museum is architecturally intriguing and deeply poignant. Its collection of artifacts, videos, photographs and audio recordings provide a thought-provoking and reflective exploration of the tragedy, the events that preceded it , and the stories of grief, resilience and hope that followed.
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Tribute Wtc Visitor Center
Tribute WTC Visitor Center offers visitors guided walking tours, exhibits and programs. Their focus is Person to Person History, linking visitors who want to understand and appreciate these historic events with those who experienced them.
Daily walking tours are conducted along the World Trade Center site, led by people whose lives were profoundly changed by September 11th. Each tour is unique and connects those who want to hear stories with those who want to share them.
Tribute WTC Visitor Center Details: $22 adults, $17 students, children under 12 free. Included with The New York Pass. http://www.tributewtc.org
Tours begin at 120 Liberty Street and last approximately 1 hour and fifteen minutes. Tickets for the tours can be purchased at the door of Tribute Center on the day of the tour. Prices include Admission to the 9-11 Tribute Center, and a Guided Walking Tour of the 9-11 Memorial.
Hours: Mon & Wed-Sat 10 a.m.-6 p.m. Tues 12-6 p.m. Sun 12-5 p.m.
*The content of these tours may be graphic and is not suggested for children under 10 years old.
Back to Topof Ground Zero Memorial
Select Participants And Date
My boyfriend and I were visiting New York for the first time and we were very excited to visit the 9/11 museum. We original booked the tickets and were under the impression we had tickets for the 9/11 museum and memorial, however they were tickets for the tribute museum. When we arrived to the correct museum we were greeted with open arms and given directions on how the flow of the museum worked. As we started walking through the museum we met the most wonderful tour guide. His name was Gorden Huie, he went on to tell us his amazing and heartfelt story of his own personal loss and experience on 9/11. Godren made our entire experience there one of a kind. We left with a different perspective and appreciation for those who risked their lives saving those involved and those who lost their lives. We would recommend this Tribute Museum and would go back in a hearbeat.Thank you to Godren and the 9/11 Tribute Museum for an experience we will remember forever.
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What To See At The 9/11 Memorial
The World Trade Center is now a park of oak trees at the center of which are the twin fountains that make up the 9/11 Memorial, where water cascades down in a waterfall. In tribute to the victims of the 9/11 terrorist attacks, the names of those who lost their lives that day are engraved on the outer edges of the fountains.
The fountains and the names of the victims are illuminated at night, giving the place a special atmosphere.
Sightsee From The Sky
Top of the Rock, Empire State Building, One World Observatory, Edge or Summit? Which is best and, if we have to choose, which should we visit? There is no easy answer, but here are some facts to help guide your choice.
- Empire State Building – Best for patient movie and history buffs who need to check it off their bucket list. Recently redone indoor 102nd Floor Observatory
- Top of the Rock – Best for sweeping 360° vista views, including of the Empire State Building and Central Park. Shorter lines and cheaper than the ESB.
- One World Observatory – Best for homage to the Twin Towers. Modern and high tech, with phenomenal views
- Edge – Highest outdoor observation deck, glass bottom floor, deck extends 80 feet away from building
- Summit One Vanderbilt – Opens Oct 2021, all glass elevator, indoor and outdoor decks and glass terraces off the side of the building
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How To Get 9/11 Museum Tickets
Getting 9/11 Museum tickets is easier than you can imagine. This post will highlight the various options available.
9/11 Museum and Memorial is one of the most popular attractions in New York.
As you may already know, I was in New York on 9/11. Back then I worked at the United Nations, in the headquarters building in 1 UN Plaza. That was a very sad day for New York in fact, for the world. And one that should never be forgotten.
New York got back on its feet soon after the attacks the World Trade Center has been rebuilt and where the Twin Towers once stood, there now is the 9/11 Museum and Memorial, where you can learn more about the history of those horrible days, honor the many victims, and be warned about the terrible things humans can at times do.
This post will tell you what to expect when visiting 9/11 Memorial and Museum, and how to get tickets.
Skip The Lines When Accessing The 9/11 Museum
The most convenient and economical way to access the 9/11 Museum is to purchase these tickets online and in advance.
One thing you should know before going to Ground Zero is that the 9/11 Memorial and the 9/11 Museum are different things. The Memorial is a monument located on the foundation of what used to be the Twin Towers, and the 9/11 Museum is a subway facility below Ground Zero that houses an exhibit about the 9/11 attacks and their aftermath.
To visit the 9/11 Museum, you only need to purchase this ticket. When booking your tickets, you will need to select a time slot in which to visit the Museum, which is usually about two and a half hours from opening time.
With the Museum’s APP, in addition to accessing interactive parts of the exhibition that you will not be able to see otherwise, you can listen to a complete audio guide in Spanish so you won’t miss anything. Once you reserve your ticket, you will receive it in your email and you will only need to present it on your cell phone at the entrance and go through the security checkpoint to access the Museum.
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How To Get To 9/11 Museum And Memorial
The National September 11 Memorial Museum is located at 180 Greenwich Street, in the Financial District in Lower Manhattan.
There are 4 entrances to the building:
The easiest way to get there is by public transportation.
Lines 1, 2, 3, 4, 5 and A, C, J, Z will take you all the way to Lower Manhattan. You can also take trains E and R. The best stations to get off are Chambers Street Station or Fulton Street Station, Park Place, World Trade Center, Rector Street or Cortland Street Station.
You can get to the Financial District by bus from other places in Manhattan. You will likely need to take a bus that is southbound. The buses that stop nearby are the M55 the M20 and the M22 . If you are taking the M55 Northbound get off at Trinity Place and Rector Street.
Another convenient way of getting there is by hop-on hop-off bus. You can get your pass here.
FROM NEW JERSEY: If you are traveling from New Jersey, you can get to the World Trade Center Terminal by PATH Train.
Way N : Take A Guided Tour Of The Memorial Museum And World Trade Center Observatory
Another great way of getting tickets that is inclusive of all the most significant places linked to the 9/11 terrorist attacks is a guided tour that also goes to the World Trade Center Observatory and the Memorial.
During the tour, you also go the World Trade Center Observatory, on the 100th, 101st and 102nd floors of the Freedom Tower the tallest building in the USA with its 417 meters .
Tours are available on Saturdays and Sundays at 10:30 am they last 5 hours and cost $109. You can buy yours here.
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Practical Information For Your Visit
- Try to get to Ground Zero as early as possible, to avoid the crowds and have a more personal and peaceful experience. The place deserves it. Alternatively, you can visit the Memorial at night to experience a more secluded atmosphere.
- Visiting the Memorial is always free, but you can also enter the Museum for free on Thursdays from 17:00.
- You can take photos both at the Memorial and at the Museum.
Alex’s Traveller Tip
You can delve deeper into your visit to the 9/11 Museum with the augmented reality app ‘Explore 9/11’.
New York Says Thank You
New York Says Thank You Foundation is a pay-it-forward survivor empowerment organization that has engaged volunteers of all ages in all 50 states and 26 countries in its disaster relief, citizenship education, and healing arts programs.
The New York Says Thank You Foundation’s Stars of HOPE is a community-based therapeutic arts program that enables volunteers to express compassion through creativity and connect with anyone in need of hope anywhere in the world. Stars of HOPE has positively impacted the emotional recovery and resiliency of survivors of natural disasters and human-caused tragedies worldwide by reminding people they are not alone.
As a partner, New York Says Thank You:
- Contributed the iconic image of its annual 9/11 anniversary barn-raising project, which appears in the historical exhibition of the Museum
- Restored The National 9/11 Flag, brought it on an historic 50-state tour, and donated the flag to the Museum to mark the official its opening on May 21, 2014
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