How To Reach 9/11 Memorial And Museum
The 9/11 Memorial and Museum is at the One World Trade Centre site in lower Manhattan at 180 Greenwich Street, New York. Get Directions
To enter the 9/11 Memorial you can choose from entrances at one of these intersections
1. Liberty Street and Greenwich Street2. Liberty Street and West Street3. West Street and Fulton Street4. Fulton Street and Greenwich Street
It is best if visitors use public transport to get to the 9/11 Memorial and Museum.
Why Purchase The 9/11 Memorial And Museum Tickets
The 9/11 Memorial and Museum is a tangible remembrance of the 9/11 attack and the innocent people who lost their lives. It is built to showcase to the world that the day has not been forgotten and has been engraved in history. The 9/11 Memorial and Museum Ticketsgives a peek into the lives of the people who died and show have insight into their sacrifice.
The World Trade Center Cross
Just days after the towers’ collapse, recovery workers discovered a 17 ft tall intersecting beam among the wreckage that unmistakenly resembled a Christian cross.
This cross was installed here on the side of St. Peter’s Church as a temporary holding spot before being transferred to the National September 11th Museum.
This transfer was not without controversy, as a national Atheists Association opposed the use of government funds to accommodate the transfer, but they lost.
The court ruled that the cross did not violate constitutional restrictions on church and state.
The current cross was installed in 2011 and was designed by Jon Krawczyk. Its polish is intended to reflect the sky, crowds, and the emerging World Trade Center.
The new cross is filled with notes, letters, and other symbols of loss.
The image on the left – By James Tourtellotte, U.S. Customs and Border Protection , via Wikimedia Commons.
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Tours Of The 9/11 Memorial
There are several options for guided tours and some include admission to the National September 11th Museum and/or One World Observatory as well.
Even if you cant manage to book a trip with us, there are quite a few affordable options out there, including our anytime GPS audio tour.
Every 9/11 Memorial tour on this list is highly rated and well-received by guests. Most tours are offered daily.
Although these excursions typically include some sensitive historical information, some families really enjoy the experience of visiting this important monument of American history.
Below is a handy calendar of tour availability.
Note:There is a 45-minute official tour of the National September 11th Memorial, which is both highly rated and, after our pay-what-you-like tours, the most affordable, at $15/person. It runs 4 times daily.
It’s also free for New York Pass holders and a discount for those with the CityPass booklet.
Be sure to read our post on New York tourist passes.
Free Tours by Foot
We offer several pay-what-you-wish tours as well as anytime GPS tours that include the 911 Memorial as a part of the main focus of the tour.
We are one of the highest-rated tour companies in New York City. Read our reviews.
We offer an anytime GPS audio tour of the memorial recorded by one of our tour guides. Here is a sample of the tour.
9/11 Ground Zero Tours
- $69 for Adults | $59 for Children
When You Have Not Bought Tickets In Advance
If you havent already purchased 9/11 Museum tickets online, you must line up at the ticket counter.
Depending on the day and day of the week, this waiting time can go up to 45 minutes.
There will be a sign mentioning the next time slot for which tickets are available for purchase at the ticket counter.
This information will help you decide if you want to stand in the ticketing line or not because you may not always get the tickets for the immediate next time slot.
For instance, if you reached the ticketing line at 2 pm and the next available time slot is 4 pm, you will be given a ticket with 4 pm mentioned on it.
So even though you may have your tickets by 2.30 pm, you can enter the Museum only at 4 pm.
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One World Observatory At One World Trade Center
If after having looked back and reflected over the tragic past you want to look forward, head to the Observatory at the One World Trade Center. This building, also known as Freedom Tower, is the symbol of the resilience of New York City, and going up to the One World Observatory is the best way to finish your day honoring and remembering the events of 9/11.
The rooftop parapet of the building is exactly the same height as the original One World Trade Center. From up there , youll enjoy unparalleled views of the city and the skyline. You can also extend your visit and enjoy a meal at the ONE Dine restaurant, or have a coffee at the cafe.
PLEASE NOTE: One World Observatory is open. There are a few safety protocols in place . Theyre recommending visitors to buy their tickets in advance in order to reduce personal contact.
One World Observatory is open from 8 AM to 10 PM in the summer. Hours of operation change throughout the year, you can see them here.
However, the best time to go up the deck at the One World Trade Center if you want to avoid the crowds is between 8 AM and 10 AM.
Tickets for World Trade Center Observatory can be bought on the spot or online. The One World Observatory is one of New Yorks most popular attractions, and lines can be expected.
If youre in a time crunch and want to visit both the memorial with a guide and go up to the One World Observatory, check out this combo ticket as well .
When You Have Already Bought The Tickets
When you buy 9/11 Museum tickets online, you get to pick your time slot.
On the day of your visit, all you have to do is reach the Museum 15 minutes before the time mentioned on your tickets.
Since you already have the tickets, you can skip the line at the ticketing counter .
Look for time-based entry lines where everyone with tickets gets to stand.
At the time mentioned on your ticket, you will be allowed to enter the Museum. Yes, no waiting!
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All Your Questions About 9/11 Memorial And Museum Tickets Answered
The 9/11 Museum is open and functioning since 4th July 2020 post lock down.
The 9/11 memorial is free to visit but you have to purchase the 9/11 Memorial and Museum Tickets online to visit the museum.
You must set aside 2 hours to see the 9/11 Museum.
You can purchase the 9/11 Memorial and Museum Tickets online.
Yes, 9/11 Memorial and Museum Tickets are available online.
The museum on reopening post-Covid lock-down has announced that all tickets must be purchased in advance.
You can get a full refund on canceling this ticket up to 24 hours before the schedule.
9/11 Memorial and Museum Tickets are valid for the scheduled time and date only.
Official 9/11 Museum Early Access Behind The Scenes Tour
- Informative, friendly and professional guide
ItineraryThis is a typical itinerary for this productStop At: The National 9/11 Memorial & Museum, 180 Greenwich St World Trade Center, New York City, NY 10007-0089Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.Duration: 1 hour 30 minutes
- Exclusive Early Access to the 9/11 Memorial & Museum with appointed tour guide
- Entry/Admission – The National 9/11 Memorial & Museum
- Confirmation will be received at time of booking
- Please note that as this tour is offered during off hours, Museum maintenance and exhibition conservation may be taking place
- Face masks required for travelers in public areas
- Face masks required for guides in public areas
- Hand sanitizer available to travelers and staff
- Social distancing enforced throughout experience
Terms & Conditions
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
You can present either a paper or an electronic voucher for this activity.
Local operator information
Schedule & Info
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Who Are Eligible For Discounts
The 9-11 Memorial and Museum has several different discounts. Perhaps the most important is a discount for veterans considering many served in Afghanistan or Iraq following September 11. Secondly, typical discounts apply for museum tickets and tours for seniors , young adults , students, and youth .
Are There Any 9
Absolutely. There are several different tours of the 9-11 Memorial and/or 9-11 Museum. The benefits of booking a guided tour include:
The opportunity to skip the line and have a scheduled tour that is already reserved and prepared upon your arrival.
See the most important parts of the memorial and museum, as well as learn more about the troubling history of September 11th.
The opportunity to ask questions to a knowledgeable guide about the event and Ground Zero.
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Way N : Take A Guided Tour Of The Statue Of Liberty And 9/11 Memorial And Museum
Another cool tour is the one that goes to the Statue of Liberty and Ellis Island, where you visit the Immigration Museum. After that, you go to the 9/11 Memorial and Museum.
This guided tour costs $104 and lasts 5.5 hours it includes the ferry from Battery Park to the Statue of Liberty and Ellis Island and back from there you will walk around 800 meters to the Memorial tickets for the 9/11 Museum and Statue of Liberty and Ellis Island National Park fees. You can opt for an upgrade if you want to access the Pedestal at the Statue of Liberty. You can buy the tour here.
The Waterfalls And Reflecting Pools
These 2 enormous pools with cascading waterfalls, designed by architect Michael Arad, and titled “Reflecting Absence”.
They are set into the exact footprints of the original North and South World Trade Center Towers, which were destroyed on September 11, 2001.
At 1 acre in surface area and 32 feet deep, these are the largest man-made waterfalls in North America.
The pools are one of the most moving memorials in the world. These pools represent the void left in the aftermath of the terrorist attacks, both with the loss of life as well as in the soul of the city and the country.
It is nearly impossible to view the pools without experiencing some sort of emotions. We recommend visiting at twilight or night to see the pools illuminated.
The Memorial honors those who died on 9/11, including those who perished at the World Trade Center, the Pentagon in Washington D.C., and the victims of hijacked Flight 93 that crashed in Pennsylvania.
Also included are the oft-forgotten six victims of the 1993 World Trade Center bombing.
The victims’ names are inscribed around the bronze edges of the pools. Instead of being arranged alphabetically, the names are organized by meaningful adjacencies.”
Names are grouped together based on their relationships with other victims, such as co-workers, family members, friends, and even those who commuted together.
As with the voids represented by the pools and waterfalls, so are the names indented.
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The National September 11th Memorial Museum
Unlike the Memorial, you must purchase tickets to enter the Museum.
Through interactive technology, archives, narratives, and a collection of artifacts, the Museum recounts the events of 9/11.
To see a preview of what your visit will be like, here is a virtual tour of the museum.
Hours: Daily from 9 am to 8 pm. The last entry time is at 7 pm.
Tickets: Tickets are “timed-entry” meaning you must select a specific date and time when you make your purchase. Tickets can be purchased up to three months in advance.
You can purchase tickets by clicking here.
Several tour companies combine a walking tour of the 9/11 Memorial and Ground Zero with tickets to the 9/11 Museum. Learn more.
TIP: Admission to the museum is included for free with the purchase of either the New York Pass, the Explorer Pass or the CityPass booklet. Read our post comparing the different tourist attractions passes in NYC.
- $28 Adults
Free admission will be available for all visitors every Tuesday, from 5 pm to 8 pm .
A limited number of advance tickets for these free Tuesdays will be available online, starting two weeks in advance of each Tuesday.
A limited number of tickets are available every Tuesday on a first-come, first-served basis.
Get more detail on this cost-saving opportunity at our post – Free Admission 911 Museum.
Join us for our Tuesday World Trade Center and 911 Memorial Tour from 1 pm till 3 pm, after which you can pick up tickets for free entry.
Best 9/11 Memorial Tours
I personally use GetYourGuide whenever I want to book a tour anywhere in the world. This platform not only lists very high-quality tours and activities, but offers a 24-hour cancellation policy . With the current situation this is more important than ever, and it allows you to plan your trip without worries.
The New York: 9/11 Memorial, Ground Zero, and optional 9/11 Museum entry is the highest rated 9/11 Memorial tour on the platform, so its a safe choice. Youll get to visit the 9/11 Memorial and Ground Zero with a guide with a personal connection to 9/11. Choose the option with 9/11 Museum entry to visit the museum as well with a skip-the-line ticket. Highly recommended.
If youre in New York just for a couple of days, youll need to make the most out of your time. You might want to check out these combo tickets.
The Early Access 9/11 Memorial, Statue of Liberty, Ellis Island gives you early access to the 9/11 Memorial before the crowds arrive. After this, youll be visiting 5 of New Yorks famous landmarks, including Wall Street, the Statue of Liberty and Ellis Island.
The New York Must See Full Day Tour with Observatory Entry is an even more comprehensive tour ideal for people who have limited time. Youll get to see the Statue of Liberty, Times Square, Rockefeller Center, Wall Street and more. Included in the visit is the 9/11 Memorial and entry to the One World Observatory from which youll enjoy some incredible views.
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Visiting The 9/11 Museum With Children
If youre wondering if the 9/11 Museum is appropriate for kids, well thats a totally legit question. The museum recommends the historical part of the exhibition only to children over 10 years old, for the emotional impact that the exhibition can have. I mean, its heavy.
When I visited, there were a few older children . I personally feel like children over 10 can learn a lot from visiting the museum, and youll be fine bringing them, but itd be better if you talked to them about the events of 9/11 before visiting the museum, so it wont be shocking for them. Here youll find some tips from the museum on how to talk to kids about terrorism and 9/11.
If you download the Explore 9/11 app, youll find on there a specific childrens tour, where the events are narrated from another child in very simple and appropriate terms.
The museum also features some activity stations for children, where kids can play and learn from the educators at the same time. Activity stations are offered every Saturday during the school year. They take place in the Museum Education Center from 10 AM to 12:30 PM and 1:30 to 4 PM.
You can also book a 2-hour, kid-friendly workshop where kids will go through the exhibitions and learn in an interactive and non-shocking way about the events of 9/11. This activity is affordable and loved by kids, so a very good choice if youre visiting the museum with children.
Way N : Take A Guided Tour Of The Memorial Museum And World Trade Center Observatory
Another great way of getting tickets that is inclusive of all the most significant places linked to the 9/11 terrorist attacks is a guided tour that also goes to the World Trade Center Observatory and the Memorial.
During the tour, you also go the World Trade Center Observatory, on the 100th, 101st and 102nd floors of the Freedom Tower the tallest building in the USA with its 417 meters .
Tours are available on Saturdays and Sundays at 10:30 am they last 5 hours and cost $109. You can buy yours here.
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Way N : Buy Your Tickets On The Official Website
All 9/11 Museum tickets have a timed entry, save for those purchased for the same day, in which case you may be prompted to visit later in the day when there are less visitors.
You can get tickets on the day of your visit at the ticket counter. I dont recommend doing that, however. There may be a line to get tickets, and once you do, you may discover that they are not even for the next time slot.
Get your tickets in advance, as they have the advantage of being skip-the-line and you can select your preferred time slot.
Tickets sold on the official website cost $28 USD for adults . Reduced tickets for senior, college students and visitors up to 17 years old are $22 . Children up to the age of 12 pay $15 and US veterans pay $18.
Once you get to the site, select how many tickets you need and whether they are for adults or reduced fares and pick a time slot for your visit. As soon as the payment goes through, you will get an email with the voucher. Print the voucher or have the barcode on your smartphone so that the staff can scan you in.
The official website also sells guided tours. You can pick among the 60-minutes museum tour the 60-minutes early access tour the 45-minutes memorial tour and the 90-minutes museum and memorial tour.